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When purchasing from umbrellas.com.au (Clifton Australia) your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
umbrellas.com.au (Clifton Australia) is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
We make every effort to maintain our inventory and mark items “out-of-stock" or remove the item on our website. On occasion, however, we may have fewer items in stock than what you order or the item may have just have become "out-of-stock" from a previous order. Should this happen, we will shall be in contact directly with you via e-mail to discuss your order.
Your options will include:
* Selecting an alternate product
* Postponing your whole order delivery until all items can be sent in one delivery
* Opting for a "Back Order" and the item to be sent and charged at a later date (delivery costs may apply)
* Cancelling your order for that product or products
* Cancelling your full order
According to your selection, any refund or additional payment will be processed via your credit card used in the transaction.