Shipping Policy

umbrellas.com.au (Clifton Australia) deliver products Australia wide using Courier Service and Australia Post depending on the size and location of deliveries.

Orders are dispatched within 3 business days and shipping times are estimated at between 1-7 business days depending on your location within Australia.

Australian Postage & Handling

All orders will incur a $9.90 (including GST) postage and handling fee.

NOTE:

If sending via our courier service deliveries must be to a physical address (no deliveries to PO Boxes are possible) attended between the hours of 9am to 5pm Monday to Friday as the item will not be left unattended at any stated address without your written permission to do so.

 

If delivery is via Australia Post:

All orders delivered by Australia Post are to a home or business address. If no one is available to sign for or receive the parcel, a "Pick up from Post Office" card is left. Note, only one (1) physical attempt will be made to deliver, with a second and third card being sent after 10 and 20 working days respectively.

If this delivery fails the parcel will be returned to us. If the parcel is under 2kg, then the parcel will be returned free of charge to us and will be no charge. If the parcel is over 2kg, the same postage will be charged to your credit card as when the parcel was originally sent.

If delivery is via Courier Service:

All orders delivered by Courier Service are to a home or business address. If no one is available to sign for or receive the parcel at the nominated address, Courier Service will leave a card notifying of the attempted delivery with contact details for you to arrange a delivery.

The use of Australia Post or Courier Service is at the pure discretion of Clifton Australia.

Unfortunately at this stage we do not ship overseas.