Refund Policy

We value you as a customer. You may choose between a refund or exchange where the umbrella frame is faulty, or if the goods have been wrongly described on the umbrellas.com.au website, or should the product received be different to the actual product purchased on the website.

umbrellas.com.au (Clifton Australia Pty Ltd) offers an additional one month frame fault warranty from the date of purchase on ALL UMBRELLAS – in addition to the frame guarantee from the manufacturer.

Wind damage, misuse, or accidental damage does not constitute a faulty frame.

umbrellas.com.au also offers refunds or exchanges within 48 hours of signed deliveries if the item has been damaged in transit.

Return Process

Prior to return, the customer should e-mail sales@cliftonaustralia.com:

• Your return address
• A brief description of the issue
• A digital photo of the umbrella handle, and
• A digital photo highlighting the fault

These digital images are required to determine the correct manufacturer of your purchase. In sending through this information, umbrellas.com.au and the manufacturer will be notified of the issue to ensure we continue to provide high-quality products.

Please indicate whether a refund or exchange is sought and we shall be in contact to arrange the no charge replacement or refund, as required.

On approval that the frame had a fault or that the product in question; has been wrongly described on the website; the product was not item purchased; or was damaged in transport, Clifton Australia (sales@cliftonaustralia.com) will e-mail you with an approval confirmation.

At your discretion, Clifton Australia Pty Ltd will then either:

• Reverse the charge to your credit card (used in the original purchase) the amount paid for the umbrella (including the original shipping and handling fees), or
• Issue to you a mutually agreed upon no charge replacement umbrella (of equal or lesser value) to be sent to your address with no additional shipping and handling fees.

Please choose your items carefully as refunds and exchanges are not available on change of mind purchases.